Stories
Handling a Client Who Brings a Pet’s Ashes Back to the ClinicWhen a client brings a pet’s ashes back to the clinic, treat the visit as both a handover and a moment of grief. The container may hold cremated remains, a…
Bereavement brochures that bring clarity to exam roomsPet owners often meet the news that their companion is seriously ill in an unfamiliar consulting room, with little time to process information. A calm,…
Build an end-of-life consultation checklist for your practiceEnd-of-life consultations rarely involve a single decision. One appointment may need to cover prognosis, symptom control, euthanasia, body care, family…
How to make your waiting room comfortable for bereaved clientsWhen a family receives the news that their companion animal has died, the next few minutes can feel unreal. They may be numb, tearful, angry, relieved, or…
The benefits of pet loss grief counselling for veterinary staffPet loss grief counselling brings clear benefits to veterinary staff, extending care beyond the appointment while protecting the emotional wellbeing of the…
Keeping a pet’s collar and tags as meaningful keepsakesTeaching clients how to preserve a pet's collar and tags can feel unexpectedly difficult during a time of grief. The object may carry the animal's name, family…
How to Offer a ClayPaws Keepsake at a Pet’s BedsideA bedside paw print can give a family their first tangible connection with their pet, but a meaningful keepsake depends on comfort, consent and calm. Offering…
When pet owners want to keep the body at home overnightPet owners sometimes need their pet’s body close for one last night, especially after a home euthanasia or when the clinic is closed. An overnight farewell can…
Supporting a calm home euthanasia for their dogHelping clients plan a home euthanasia for their dog can make a difficult decision feel more personal and supported. Familiar surroundings may reduce stress,…
How to photograph paw impressions for a client memorial albumA paw impression turns a physical mark of a companion animal into something a family can hold, display and revisit. During end-of-life care, a clear photograph…